Cancelation & Other Terms

Your Initial Appointment

Your first appointment is confirmed with payment.

You will receive an email message confirmation within (1) business day and a receipt upon request. (check whether a receipt can be downloaded upon payment)

Your Subsequent Appointments

A payment to confirm your appointment is required (1) business day prior to your appointment.

You will receive an confirmation email upon payment prior to your appointment.

Please note that your payment details will be securely stored and a confirmation payment will be processed (1) business day before your appointment, unless you have contacted admin to reschedule.

Your Group Session Appointments

A payment to confirm your appointment is required (1) business day prior to your first group appointment. The payment is for all the consecutive sessions.

You will receive an confirmation email upon payment prior to your first appointment.

Please note that your payment details will be securely stored and a confirmation payment will be processed (1) business day before your first group appointment, unless you have contacted admin to reschedule.

What if I cancel my individual appointment?

We understand that there may be reasons why you may need to change your appointment time.

We just ask that you understand that we have set aside an hour for you and that you give us at least (1) business days’ notice if you need to reschedule or cancel your appointment.

If you do not attend your appointment and you do not contact admin (1) business day prior to your appointment to reschedule or do not have a medical certificate, Soil Counselling and Parables Place reserves the right to charge the full appointment fee.

Can I cancel my group appointment?

We understand that there may be reasons why you may not be able to attend one of the group appointment.

We just ask that you understand that a Counsellor and your group members have set aside an hour for the group and that you give us at least (1) business days’ notice if can not attend the group session.

Even though the payment can not be refunded. With the advance notice we can prepare to send you the group session summary notes and recording (with all the group participants consent).

GP Referrals

Soil Counselling  and Parables Place are unable to use a Mental Health Care Plan or Private Health Plan with a counsellor.

COVID-19

Ther are some protocol related to Covid-19. As you confirm a booking with Soil Counselling and Parables Place, you are agreeing with:

- I consent that in the event that COVID-19 is suspected or confirmed in our offices, community and surrounds that Mind Centered Counselling Services, by law, must alert the Department of Health and include my name and telephone number.

- I understand that my appointment may be changed to a Telehealth (zoom) appointment during a lock down or restriction period or if required by vaccination policy.

- I understand and agree to wear a mask if directed by State or Federal Government policy.

ABN: 88 955 360 466